FAQs

Our normal service hours are Monday through Friday from 7:00 am to 4:30 pm and Saturdays from 8:00 am to 2:00 pm but we can make emergency repairs 24 hours a day, 365 days a year.

Our showroom and parts department are open Monday through Friday from 7:00 am to 5:00 pm and Saturdays from 8:00 am to 1:30 pm

We frequently make special arrangements to perform work outside of normal hours at our normal service rates for our commercial customers (for example a restaurant or commercial customer may require us to work while the business is closed)

While you do not absolutely have to be home when we come over for service, it is in your best interest to be home while we are working.  Everything goes smoother and easier if you are home to talk to about what we need to do, review pricing, and get your input if a decision has to be made regarding a repair or a recommendation.

Yes and no.  We do not subcontract any work for any of the services we provide.  If you hire us to perform plumbing, sewer, heating, cooling, or electrical work, all of that work is performed by our employees.  We only hire subcontractors for things like concrete, masonry, carpentry, painting, etc.  Why does this matter?  A contractor that uses subcontractors has less control over the people he is placing into your home.  Less control over their licensing, training, not to mention that subcontractted employees are rarely background checked or drug tested.

Ravinia Plumbing & Heating is licensed with the State of Illinois.  Our owner, plumbing estimator and all of our plumbers hold plumbing licenses.  All of our heating & cooling technicians have EPA refrigerant licenses and most are NATE (North American Training Excellence) certified.  NATE is the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians.

As a customer, you are paying for professionalism.  It is our responsibility to ensure we are placing technicians in your home who have the qualifications and on-going training to identiry and repair any related problem you have in your home or business.  Many of our "competitors" have only a few of their employees properly licensed.  Aside from being illegal, you jepordize your insurance if you allow unlicensed workers in your home.

Ravinia Plumbing & Heating Co. serves the greater North Shore area.  Click here to see a map of our service area.

• Antioch
• Aptikisic
• Arlington Heights
• Bannockburn
• Barrington
• Beach Park
• Buffalo Grove
• Deer Park
• Deerfield
• Des Plaines
• Evanston
• Fort Sheridan
• Hawthonre Woods
• Inverness
• Kildeer   
• Glencoe
• Glenview
• Green Oaks
• Gurnee   
• Grayslake
• Half Day
• Highland Park
• Highwood
• Kenilworth
• Knollwood
• Lake Bluff
• Lake Barrington
• Lake Forest
• Libertyville
• Lincolnshire
• Lincolnwood
• Lindenhurst
• Long Grove
• Mettawa
• Mount Prospect
• MundeleinNiles
• North Chiago
• Northbrook
• Northfield
• Palatine
• Park Ridge
• Prairie View
• Prospect Heights
• Riverwoods
• Rondout
• Round Lake
• Round Lake Beach
• Round Lake Heights
• Skokie   
• South Barrington
• Vernon Hills
• Waukegan
• Wheeling
• Wilmette
• Winnetka

Ravinia Plumbing has been in business since 1928.  Click here to see more of our history.

As the old saying goes, "You can't soar with the eagles when you are flying with turkeys".  Ravinia Plumbing & Heating is a company of professionals and as such we have a responsibility to our customers to ensure each employee that enters your home or business can be trusted completely.  Unfortunately the construction industry has the largest percentage of drug and alcohol abusers of any worker classification in the country.  Every Ravinia employee receives an annual criminal background check and participates in our mandatory drug program that includes testing for pre-hire, post-accident, reasonable suspicion, and random selection.  This ensures you receive a clean, honest professional working in your home.